FAQS

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Send your order to customer-eu@dempseycorporation.com

Go to the e-shop tab and follow the instructions. An email will be sent to you to confirm your order. 

Only the Euro is accepted for transactions in Europe.
  • For traditional orders, payment can be made by check or bank transfer and is due 30 days from the invoice date for existing customers.
If you are a new customer, a form will be sent to you by customer service.
  • For orders placed via the eshop, payment must be made by credit card (VISA, Mastercard, American Express).

In all cases, you must make handwritten reservations on the delivery note, countersigned by the driver. You then have two options:

- Refuse the merchandise, which will then be returned directly to the sender - Receive the merchandise, noting any damage to the packaging on the receipt.

– Send an email to qualite@dempseycorporation.com to open a complaint.

Dempsey Europe's warehouses are located in Aubergenville (78410)

Go to the login/registration area and enter your contact details.

If you encounter any problems while creating your account, please do not hesitate to contact customer service: customer-eu@dempseycorporation.com

Average restocking times vary depending on the supplier of the product in question. Please contact your sales representative or our customer service at c ustomer-eu@dempseycorporation.com

You can either contact our accounting department directly or our customer service c ustomer-eu@dempseycorporation.com

Please visit our About us page to find your nearest sales representative, or contact customer service directly.

To download the COA, take your login and go to your customer area.

If you have any problems, please contact the quality department: qualite@dempseycorporation.com

If you have any problems with your order, please contact customer service: c ustomer-eu@dempseycorporation.com

Only around fifteen references are available in the e-shop for certain geographical areas only.
For all other inquiries, please contact the sales department at info-eu@dempseycorporation.com

More questions?

Contact us directly by email.

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