General terms and conditions Sales

For the purposes of these terms and conditions of sale, Buyer and Seller are referred to individually or collectively as the "Party" or "Parties".

The Seller, Dempsey Europe, distributes food ingredients on a B2B (Business to Business) basis, exclusively to professional buyers (the “Products”). These Terms and Conditions govern the sale of these Products to businesses in the course of their professional activity. Any purchase implies unconditional acceptance of these Terms and Conditions.

  • Article 1: Purpose
  • Article 2: The Seller
  • Article 3 : The Buyer
  • Article 4: Product orders on the ISte
  • Article 5: Terms of payment
  • Article 6: Proof and archiving
  • Article 7: Transfer of ownership
  • Article 8: Geographical area
  • Article 9: Delivery - Acceptance
  • Article 10: Packaging
  • Article 11: Warranties and claims
  • Article 12: Liability
  • Article 13: Force Majeure
  • Article 14: Personal data
  • Article 15: Customer service
  • Article 16: Intellectual property
  • Article 17: Modifications
  • Article 18: General information
  • Appendix 1: Legal warranties
  • Appendix 2 Conditions of return and withdrawal

Article 1: Purpose

These General Terms and Conditions of Sale are intended to define the terms and conditions of sale of products marketed by Dempsey Europe and the obligations of the Parties. Sales are exclusively intended for businesses within the framework of their professional activity, as defined by the French Commercial Code.

The General Terms and Conditions of Sale can be accessed and consulted at any time directly on the Site via a link at the bottom of the Site page and on the Order validation page. The Buyer is invited to download them

Prior to payment and in order to validate the Order, the Buyer must read and accept, by ticking the appropriate box, the General Terms and Conditions of Sale, which are made available in a form that allows them to be retained and reproduced. Consequently, any Order placed on the Site implies the Buyer's unreserved acceptance of these General Terms and Conditions of Sale.

The Vendor advises the Buyer to read the General Terms and Conditions of Sale with each new Order, as the latest version of these General Terms and Conditions applies to all new Orders for Products.

By clicking on the "Add to basket" button to place the Order and then on the second "Confirm order" button to confirm the Order, the Buyer acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.

The Vendor may modify these General Terms and Conditions of Sale at any time. However, the General Terms and Conditions applicable to the Order are those accepted by the Buyer at the time the Order is placed.

The General Conditions of Use of the Site and the Confidentiality and Cookies Policies complete the General Conditions of Sale.

Article 2: The Seller

The Seller is Dempsey Europe, SARL with capital of 1,000,000 euros, registered with the Versailles Trade and Companies Register under number 377632872, whose registered office is at 6 Avenue Charles de Gaulle, 78150 Le Chesnay.

Article 3 : The Buyer

The Buyer is a company or a professional organization, acting within the framework of its commercial activity. By validating his/her order, the Buyer guarantees that he/she is acting for strictly professional purposes.

The Buyer declares that it has no intention of reselling the Products, directly or indirectly, for commercial purposes. This undertaking constitutes an essential condition for the Seller.

Dempsey Europe reserves the right not to accept and to cancel any order that does not comply with these conditions.

All orders will first be examined by a member of the Vendor's sales team. The Buyer will receive an email indicating that the order is awaiting confirmation. Once the order has been validated by the Buyer, the order will be processed.

Article 4: Ordering Products on the Site

Orders are placed via the website or by email to the Dempsey Europe sales department. The Products offered for sale by the Seller are those listed on the Site, on the day the Buyer consults the Site, within the limits of available stocks. The Buyer is responsible for the accuracy of the information provided when ordering. Any order implies acceptance of the prices and General Terms and Conditions in effect at the time of the order.

Article 4.1: Product characteristics

The Vendor undertakes to present in a clear, legible and comprehensible manner the essential characteristics of the Products and the compulsory information that the Buyer must receive under French law, and to verify their accuracy.


These characteristics and information appear on the product sheets on the Site.


These sheets contain product descriptions, benefits, applications, pictograms and prices.


The Buyer undertakes to read this information carefully before placing an order on the Site.

Article 4.2 : Order procedure

Orders for Products are placed directly on the Site. To place an Order, the Buyer must follow the steps described below (please note, however, that depending on the Buyer's start page, the steps may differ slightly).

Article 4.2.1: Product selection and Purchase Options

The Purchaser must select the Product(s) of his/her choice by clicking on the Product(s) concerned and choosing the desired quantities. Once the Product has been selected, it is placed in the Buyer's basket. The Buyer may then add as many Products as he/she wishes (maximum 1 reference per product).

Article 4.2.2 : Orders

The Buyer may place an Order at any time on the Site. Orders will be processed on working days during the Vendor's opening hours, i.e. Monday to Friday between 9am and 5pm. Orders placed after 12.00 pm on Fridays and weekends will be processed after validation by the sales team on the following Monday.

 

Once the Products have been selected and placed in the shopping basket, the Purchaser must click on the basket and check that the contents of the Order are correct (including the quantity, characteristics and references of the Products ordered, the billing address, the means of payment and the price) before validating its contents, subject to sufficient availability. Each new addition to the basket is indicated by the number of items in the basket.

Once the contents of the basket have been validated, an online form will be presented to the Buyer, including a summary of the price, applicable taxes and delivery charges.

The Buyer is responsible for his/her order. In the event of an error in the choice of Product, its quantity or in the wording of its identity or place of delivery, the Buyer shall be held liable, to the exclusion of the Vendor. In this respect, if the Product is lost as a result of errors made by the Buyer when filling in the Order form, the Buyer will not be entitled to any reimbursement.


The Buyer may then proceed to pay for the Products using the payment method chosen, by following the instructions on the Site and providing all the information required for invoicing and delivery of the Products.


The Buyer then proceeds to validate the Order, which is done by clicking on "order". By validating the order, the Buyer acknowledges having checked his/her basket and makes a firm and definitive commitment. Validation implies acceptance of the GCS by the Buyer.


The Purchaser is deemed to have accepted, with full knowledge of the facts, the content and conditions of the Order in question, the fact that his Order implies an obligation to pay on his part, and the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Purchaser. Once this stage has been validated, the Purchaser will no longer be able to cancel his/her Order.


Once the Vendor has received the order, it will check the availability of the products and the information provided by the Buyer. The Vendor reserves the right to refuse, without compensation, any order which appears suspicious, fraudulent or which does not comply with the present GTCS. It may refuse an Order placed by a Buyer with whom it has a past or current dispute. The Buyer will be informed by e-mail.

Article 4.2.3 : Acknowledgement of receipt

Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Buyer's Order.


A copy of the Order acknowledgement is automatically sent to the Buyer by e-mail, provided that the e-mail address communicated at the time of the Order is correct. Therefore, in the event of an error in entering the e-mail address concerned, or of non-receipt of the Order confirmation message for a reason not attributable to the Vendor, the Vendor may not be held liable. In this case, the sale will be considered definitive, except in the case of cancellation of the Order by the Vendor, notably due to unavailability of the Products.


It is specified that the summary of the Order as well as the confirmation e-mail may be kept and printed by the Buyer.


In accordance with current legislation, and under the control of the judge in the event of a dispute, the Vendor reserves the right to refuse or cancel any Order for legitimate reasons, in particular if the number of Products ordered or the amount to be paid (for a single order or several orders combined) does not correspond to reasonable commercial practice. The Vendor may also refuse or cancel any Order which suggests an activity in contradiction with the Vendor's commercial policy, or more generally, any Order deemed abnormal under applicable case law.

Article 4.2.4 : Billing

During the Order process, the Buyer must enter the information required for invoicing (the sign (*) indicates the mandatory fields that must be filled in for the Buyer's Order to be processed by the Seller).

In particular, the Buyer must clearly indicate all information relating to the Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address.

The Buyer must also specify the means of payment chosen.

Neither the order form that the Buyer establishes online, nor the acknowledgment of receipt of the Order that the Seller sends to the Buyer by email constitute an invoice. Regardless of the Order or payment method used, the Buyer may request an invoice if necessary at the following address: info-eu@dempseycorporation.com

Article 4.3: Order date

The date of the Order is the date on which the Seller acknowledges receipt of the Order online. The lead times indicated on the Site only begin to run from this date.

Article 4.4: Prices

For all Products, the Buyer will find prices displayed on the Site in euros before tax (HT), ex-warehouse Aubergenville (78- France). The applicable delivery charges, depending on the delivery address and the carrier or mode of transport chosen, will be indicated separately.


Prices do not include Value Added Tax (VAT), which will be applied at the rate in force on the date of the Order, in accordance with applicable tax legislation. Any change in the applicable rate may have an impact on the total price of the Order from the date on which the new rate comes into force. The applicable VAT rate is expressed as a percentage of the value of the Product sold.


The prices of the Vendor's suppliers are subject to change without notice. Consequently, the prices displayed on the Site may vary. They may also be modified in the event of special offers or promotions. However, such a change will not affect Orders for which shipping confirmation has already been sent.


The applicable price is that displayed on the Site on the date the Buyer places the Order.

Article 5: Terms of payment

Article 5.1 : Means of payment

The Buyer may pay for his Products online on the Site by the means proposed by the Seller, i.e. by :


- Credit card (MasterCard or Visa), via the Stripe platform (a payment infrastructure for online commerce). Credit card transactions are secured by Stripe and carried out under its responsibility. Stripe's general terms and conditions are available on their website by following this link: https://stripe.com/fr/legal/ssa


Any bank charges shall be borne by the Buyer (including in the case of a refund).


The Buyer warrants to the Vendor that he/she holds all the authorizations required to use the chosen means of payment.


The Vendor will take all necessary measures to guarantee the security and confidentiality of data transmitted online in the context of online payment on the Site. However, at no time do the Buyer's bank details pass through the Vendor's Site, and the Vendor cannot be held responsible in the event of fraud or misappropriation.

Article 5.2: Payment date

In the case of a single payment by credit card, the Buyer's account will be debited as soon as the Product Order is confirmed by the Seller.


In the case of partial delivery, the total amount will be debited at the earliest when the first parcel is dispatched.


Invoices are issued on the day the Order is settled and sent by e-mail at the Buyer's request with the Order confirmation.

Article 5.3: Refusal of payment

If the bank refuses to debit a card or other means of payment, the Buyer must contact the Vendor's Customer Service Department in order to pay for the Order by any other valid means of payment accepted by the Vendor.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the Buyer proves impossible, in whole or in part, the Order will be cancelled and the sale automatically terminated.

Article 6: Proof and archiving

Article 6.1: Proof

The Seller implements technical and organizational measures to ensure the security and confidentiality of its customers' personal information, but the Buyer also has a role to play in protecting his or her personal data.


Computerized registers, kept in the computer systems of the Vendor and its partners, such as carriers, will be considered as proof of communications, Orders and payments between the Parties. The Parties agree that all data, information, files and any other digital element exchanged between the Parties shall constitute admissible, valid and opposable evidence with the probative force of a private deed.


The Parties undertake not to contest the admissibility, validity, enforceability or probative value of the aforementioned electronic elements or formats, on the basis of their electronic nature. In the absence of proof to the contrary, these elements will be valid and opposable between the Parties in the same way, under the same conditions and with the same probative force as any document drawn up, received or kept in writing.

Article 6.2: Archiving

Any contract concluded with the Buyer corresponding to an Order amounting to more than 120 euros including VAT will be archived by the Seller for a period of ten (10) years in accordance with ARTICLE L. 213-1 OF THE CODE OF CONSUMER AFFAIRS.

The Seller agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the Buyer's request.

In the event of a dispute, the Seller will be able to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 7: Transfer of ownership

The Seller retains ownership of the Products delivered until payment in full by the Buyer, including principal, costs, taxes and any other contributions due.


The above provisions do not prevent the transfer of risks to the Buyer as soon as the latter, or a third party designated by him, takes physical possession of the Products. From that moment, the Buyer assumes the risks of loss, theft or deterioration of the Products, as well as any damage they may cause.


If the Buyer chooses to use a carrier other than the one proposed by the Seller, the risks of loss or deterioration of the Products are transferred to the Buyer as soon as the Products are handed over to this carrier.

Article 8: Geographical area

The Vendor reserves the right to make certain sales only in geographical areas defined by its supplier contracts. The Buyer will be informed of this before the sale is finalized.

Article 9: Delivery - Acceptance

The terms and conditions of Product delivery are set out in the "Delivery - Acceptance Policy" referred to in Appendix 3 hereto.

Article 10: Packaging

Purchasers undertake to comply with the same standards when returning Products under the conditions set out in Appendix 2 - Withdrawal Policy.

Article 11: Warranties and claims

Apart from the commercial warranties that the Vendor may offer for certain Products, all Purchasers benefit from warranties applicable in Europe, for all Products, which are set out in Appendix 1 hereto.

Dempsey Europe guarantees that the products sold comply with the specifications provided. Any complaints must be made in writing within 7 days of receipt of the order, otherwise they will not be considered.

Article 12: Liability

The Vendor may not be held liable in the event of non-performance or improper performance of contractual obligations attributable to the Buyer, in particular when entering his/her Order.

Dempsey Europe cannot be held liable in the event of misuse of the Products by the Buyer or in the event of force majeure.

The Buyer is responsible for the use and conformity of the Product in the territory of use, destination and sale. The Buyer is responsible for any fraudulent or illegal use of the purchased product.

The Vendor shall not be held liable, or considered to have failed, for any delay or non-performance of any of its obligations described in these GCS, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French Courts and Tribunals.

It should also be noted that the Vendor has no control over websites that are directly or indirectly linked to the Site. Consequently, the Vendor accepts no responsibility for the information published on these sites. Links to third-party websites are provided for information purposes only, and no guarantee is given as to their content.

Article 13: Force Majeure

The Vendor may not be held liable if the non-performance or delay in the performance of any of its obligations described in these GCS is due to force majeure.

Force majeure in contractual matters occurs when an event beyond the debtor's control, which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated ipso jure and the Parties are released from their obligations under the conditions set out in articles 1351 and 1351-1 of the French Civil Code.

In the event of one of the above-mentioned events, the Vendor will endeavour to inform the Buyer as soon as possible.

Neither party may be held liable for failure to meet its contractual obligations if such failure is the result of an event constituting force majeure. Cases of force majeure include, but are not limited to, unforeseeable and irresistible events beyond the control of the parties, such as natural disasters, acts of war or terrorism, strikes or industrial disputes, pandemics, government decisions, interruption of telecommunications networks or energy supplies, and any other unforeseeable event beyond the control of the parties preventing the normal performance of contractual obligations.

Article 14: Personal data

Any professional can register free of charge on the BLOCTEL telephone anti-spam list: https://www.bloctel.gouv.fr/.

In accordance with law no. 2020-901 of July 24, 2020 regulating telephone canvassing and aimed at combating fraudulent calls, the Seller reserves the right to contact a professional registered on the telephone canvassing opposition list in connection with the performance of a current contract. This includes solicitations directly related to the object of the current contract, as well as the proposal of complementary products or services or those likely to improve the performance or quality of the contractual service.

The Seller collects personal data relating to its Buyers on the Site as part of the management of requests for information, Accounts, contracts, Orders and Deliveries, as well as for the processing of payments and the continuous improvement of the Site. Data is also processed to manage rights arising from the RGPD and, if the Buyer has expressly chosen this option, to send them newsletters and commercial offers, unless they decide to no longer receive these communications.

Data collected in connection with orders is processed in accordance with the laws in force.

Article 15: Customer service

The Seller provides the Buyer with a customer service department that can be reached by email from Monday to Friday, from 9:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. at the following address: info-eu@dempseycorporation.com

The contact form is available on the Site by clicking on "Contact us" and enables rapid processing of the request.

Article 16: Intellectual property

All documents and information provided by Dempsey Europe remain the exclusive property of Dempsey Europe and are protected by intellectual property laws.

The Dempsey Europe brand and all trademarks, illustrations, images, logos and any content appearing on the Site (including, but not limited to, the General Conditions of Use and these General Conditions of Sale) are and will remain the exclusive property of Dempsey Europe or the holder of the intellectual property rights concerned.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images, logos or any other content of the Site, for any reason and on any medium, without the express, written and prior consent of Dempsey Europe or the holder of the intellectual property rights concerned, is strictly prohibited. The same applies to all copyrights, designs and models, patents appearing and/or used on the Site.

Any person who publishes a website and wishes to create a direct hyperlink to the Site must request Dempsey Europe's authorization in writing. This authorization will under no circumstances be granted permanently and the link must be removed at the request of Dempsey Europe. Hyperlinks to the Site using techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, in whole or in part, of the Site and its content, by any process whatsoever, without the express prior authorization of Dempsey Europe, is prohibited and constitutes an infringement punishable by the provisions of the Intellectual Property Code.

Acceptance of these General Terms and Conditions constitutes recognition by the Buyer of Dempsey Europe's intellectual property rights and an undertaking to respect them.

Article 17: Modifications

The Seller reserves the right to modify and update the General Terms and Conditions of Sale at any time without prior notice. In order to be informed of any such modifications, the Vendor advises the Buyer, and in general any user, to reread the General Terms and Conditions of Sale, the Legal Notice, the General Terms and Conditions of Use and the Confidentiality and Cookies Policies of the Site on a regular basis.

Modifications are effective immediately and are enforceable against Buyers as soon as the modified General Terms and Conditions of Sale are posted online. Orders will be subject to the General Terms and Conditions of Sale in force at the time of the Order. Consequently, Orders placed prior to the online publication remain subject to the previous General Terms and Conditions of Sale.

Article 18: General information

In the event of any dispute relating to the interpretation, performance or non-observance of these general terms and conditions of sale (GTCS), the parties agree to use their best efforts to find an amicable solution. In the absence of an amicable agreement, any dispute will be submitted to the exclusive jurisdiction of the courts within the jurisdiction of the Nanterre Court of Appeal.

Article 18.1: Partial invalidity

If one or more stipulations of these General Terms and Conditions of Sale are deemed invalid or declared as such by virtue of a law, regulation or following a final decision by a competent court, the other stipulations shall remain fully valid and applicable.

Article 18.2: Non-waiver

The fact that one of the Parties does not invoke against the other Party a breach of any of the obligations set out in these General Terms and Conditions of Sale shall not be construed as a waiver of the obligation in question for the future.

Article 18.3: Disputes and applicable law

These General Terms and Conditions of Sale, as well as the Orders and the contract concluded between Dempsey Europe and the Buyer, are subject to French law, regardless of the Buyer's country of residence. For Buyers residing in other countries of the European Union, the application of the laws of the Buyer's domicile will apply, to the extent that these laws cannot be derogated from by agreement.

The GCS are written in French. In the event of translation into one or more foreign languages, the French text alone shall prevail in the event of dispute.

Before any recourse, the Buyer is invited to contact the Dempsey Europe complaints department. If no agreement is reached, or if the Buyer proves having previously attempted to resolve his dispute directly with Dempsey Europe by means of a written complaint, an optional mediation procedure may be proposed. This mediation will take place in a spirit of loyalty and good faith, aiming to reach an amicable agreement in the event of a dispute relating to these General Terms and Conditions, including their validity.

Appendix 1: Legal warranties

The professional responsible for the legal guarantees of conformity and against hidden defects is Dempsey Europe, whose contact details are as follows:

6 Avenue Charles de Gaulle, 78150 Le Chesnay
info-eu@dempseycorporation.com

Excluded from warranty are damages resulting exclusively from modification, repair, integration or addition by the Buyer.

Appendix 2: Withdrawal policy

The principle of withdrawal

In principle, the Buyer has the right to retract by returning or returning the Product to the Seller, without giving any reason.

The Buyer shall bear the direct costs of returning the goods.

To this end, the Product must be returned or restituted at the latest within fourteen (14) days of the communication of the decision to withdraw, in its original unopened or damaged packaging, unless the Vendor offers to collect the Product himself.

Withdrawal period

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

In the event that the Buyer has ordered several Products via a single Order giving rise to several Deliveries (or in the case of an Order for a single Product delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good (or batch).

In the event of delivery of the Product in several batches of parts, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last batch or part.

Notification of right of withdrawal

To exercise his right of withdrawal, the Buyer must notify his decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to the following address :

Dempsey Europe SARL,
6 Avenue Charles de Gaulle,
78150 Le Chesnay
email address: info-eu@dempseycorporation.com

Return procedure

In any event, the Buyer must return the goods to the Seller no later than fourteen (14) days after communicating his/her decision to withdraw from these GTCS.

This period is deemed to have been respected if the Buyer returns the goods before the fourteen (14) day period has expired.

In the event that the Buyer notifies the Vendor of his/her wish to cancel before having received his/her parcel, he/she is informed that it is not technically possible for the Vendor to block the dispatch of the products once his/her Order has been validated. The Order will then be dispatched to the Buyer and the Buyer undertakes, in accordance with article L.221-23 of the French Consumer Code, to return the products concerned within a maximum period of fourteen (14) days from the date of this information to the Vendor.

If the Purchaser or the recipient of the Order does not demonstrate that he has effectively ensured the deposit of the product with a carrier, any risk associated with the return of a product shall be borne by the Purchaser or the recipient of the Order.

Return shipping costs

The Buyer shall bear the direct costs of returning the goods, who must send the Product(s) to the Vendor in their original condition for resale (unused, unconsumed, undamaged or soiled, accompanied where applicable by their accessories, instructions), in their original packaging and a copy of the invoice. The Vendor does not accept parcels or mail sent postage due.

Condition of returned goods

The Product must be returned in accordance with the Seller's instructions and include all accessories delivered.

Once the Vendor has ascertained that the Product has not been tampered with and that its condition allows it to be immediately remarketed as a new Product, the Vendor will refund the Price, excluding delivery and return costs, which remain at the Buyer's expense.

Appendix 3: Delivery and acceptance policy

General

Delivery is the physical handing over of the Product to the Buyer.

Delivery zone

The Products offered may only be available in certain geographical areas linked to our supplier contracts.

Products are dispatched to the delivery address(es) indicated by the Purchaser during the Order process.

The Buyer is responsible for the accuracy and precision of the information he provides and for the visibility of his contact details at the place of delivery.

No delivery can be made to a hotel or post office box. Should this be the case, the Sale will be cancelled by the Seller, who will refund the Price without any compensation on his part.

Shipping time

The time required to prepare and invoice an Order, prior to dispatch of Products in stock, is 10 working days. These times do not include weekends or public holidays.

Delivery time & costs

During the Order process, the Vendor indicates to the Buyer the possible delivery times and shipping methods for the Products purchased. Shipping costs are calculated according to the delivery method, the weight of the package and the delivery address.

The amount of these costs will be payable by the Buyer in addition to the price of the Products purchased.

Delivery times and costs are detailed on the Site.
In principle, deliveries are made to the address indicated by the delivery company linked to your choice at the time of the Order.

Delivery times are given for information only and have no contractual value. The Vendor cannot be held responsible for late delivery.

In the event of a delay in delivery of more than 10 days after the dispatch e-mail, the Buyer may inform the Seller, who will contact the carrier for investigation.

Terms of delivery

The following delivery methods are available: DSV, , UPS Express, The parcel will be given to the Buyer against signature and on presentation of an identity document.

Delivery problems

General provisions

The Purchaser or the recipient of the Order is invited to check that the goods conform to the Order and to verify the quantity and apparent condition of the parcel and the Products on delivery. In the event of any anomaly concerning the parcel (damaged parcel, open parcel, trace of liquid, etc.) or the product(s) ordered (missing product(s), damaged product(s)), the Purchaser or Order recipient is invited to follow the procedure below. Alternatively, the Buyer or Order recipient may call the Vendor's Customer Service Department to find out how to return the damaged product(s). The Buyer is invited to follow the procedure for returning damaged products which will be indicated by Customer Service.

The Seller invites the Buyer to notify incidents and formulate reservations as soon as possible and in any event within 7 days of delivery to allow the Seller to exercise its rights with respect to the carrier at the address info-eu@dempseycorporation.com from Monday to Friday between 9:30 a.m. and 12:30 p.m. and 1:30 p.m. and 5:00 p.m. or by registered letter with acknowledgment of receipt.

After this period, all claims will be rejected and the Vendor will be released from all liability. The Vendor reserves the right to ask the Buyer to return the defective Product.

In the event of an order preparation error or defective products, the Vendor will either exchange or reimburse the customer.

o Recommended procedures for damaged packages

If the delivery person is present :

- Refuse delivery and immediately express all reservations concerning the anomaly detected in a clear and detailed manner. These reservations may be indicated by the Buyer or the recipient of the Order on the deliveryman's signed delivery note.

– Report the refusal to Customer Service, which can be reached by email from Monday to Friday, from 9:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. at info-eu@dempseycorporation.com

If the delivery person is not present:
- Do not open the parcel.
- Report the refusal to Customer Services, who can be contacted by e-mail from Monday to Friday, from 9:30 am to 12:30 pm and from 1:30 pm to 5:00 pm at the following address: customer.service@amcan.fr

Customer Service may request photographs of products or any other useful information in order to carry out checks.